Complaints procedure

Your comments are of value

At Standard Bank we are committed to providing you with the highest standards of service. If you are not entirely satisfied with any aspect of our service then we want to hear from you. Your custom is important to us and your feedback enables us to deal with issues as soon as possible and where appropriate, take steps to improve our services.

Complaints procedure

The quickest way to provide your feedback or to make a complaint is in person, by telephone, or by writing (including email). However it is preferable for complaints to be made in writing to prevent any possible misunderstanding.

We will acknowledge your complaint in writing within five working days of receipt and where possible include a full response. Where we are unable to complete our investigations into your complaint within this timeframe our Quality Assurance and Care Manager's written acknowledgement will include a date by which we will endeavour to provide you with a full response.

If your account is held in the Isle of Man

Visit or write to:

Standard Bank Isle of Man Limited
Standard Bank House
One Circular Road
Douglas
Isle of Man
IM1 1SB

Call: +44 (0) 1624 643643

Email: iomclientcare@standardbank.com

If your account is held in Jersey

Visit or write to:

Standard Bank Jersey Limited
Standard Bank House
47-49 La Motte Street
St Helier
Jersey
JE2 4SZ

Call: +44 (0) 1534 881188

Email: sbj@standardbank.com