Customer-focused change afoot

2017-11-01 00:00:00.0

At Standard Bank International, we pride ourselves on our customer-centric philosophy: to offer highly personalised, award-winning service in the most efficient, modern ways. We regularly engage with you to find out what you need and seek to develop our operations accordingly.

 We’ve recently made the following changes:

Upgrades to our mobile banking application

  • Securely make third-party international payments
  • Activate your Visa debit card without calling us
  • Retrieve your pin at any time, wherever you are

Visa debit cards

  • Contactless cards are available when your current one expires
  • Additional Visa-verified security will be rolled out next year

Investments in banking technology

  • With improved card and payment processing, you get what you need sooner and benefit from greater levels of customer service
  • Soon-to-be-available electronic statement options, so you don’t have to wait for yours to arrive in the post

More products

  • Access to a range of trust and retail funds, and investment opportunities that are available within the Standard Bank Group

On-going website development

  • We’re committed to making it easier for you to find what you need, when you need it

The above changes are just a few of the many actions we are and will be taking throughout the entire Standard Bank Group to become fully and increasingly customer-centric, thus making our services and systems safer, faster and more convenient for you.