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Contact us for assistance

A 24/7 Visa card helpline service is available to assist you

Helpline services

The Visa debit card helpline can be reached 24/7. 

You can request the following services from this helpline:

  • Card activation
  • Card blocking
  • Transaction queries
  • PIN reminders
  • Limit charges*
  • Lost and stolen
  • Fraud management

*Please contact  your relationship manager during normal working hours if you would like to increase your daily withdrawal limit above the standard level.


Visa Debit Card 24/7 helpline
International

Damaged, lost or stolen cards

Damaged cards

Should your card be damaged, lost or stolen, please contact our 24/7 Visa debit card helpline to order a replacement card*.

* A charge to replace your Visa card may apply. 

All cards sent to countries outside the United Kingdom are dispatched by courier. Please note that the courier service will need your telephone number to ensure prompt delivery of your card.

We suggest that you also notify the relevant law enforcement agencies if you suspect your card has been stolen, or a crime has been committed using your card.

Lost/Stolen cards

Should your card be damaged, please contact our 24/7 Visa lost or stolen card helpline immediately.

We suggest that you also notify the relevant law enforcement agencies if you suspect your card has been stolen, or a crime has been committed using your card.


Damaged / lost / stolen card helpline (24/7 helpdesk)
International