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Corporate FAQs

Below is a list of frequently asked questions for some of our Business products. 


For security reasons the use of your card is subject to certain daily limits as follows:

  • A maximum amount which can be withdrawn in any 24-hour period, either in cash or purchases, is £2,000 | US$4,000 | AU$3,500 | €4,000
  • A limit of three cash withdrawal transactions are permitted in any 24 hour period (but there is no limit on the number of point on sale transactions)
  • Total cash withdrawals cannot exceed £600 | US$900 | AU$1,000 | €900 in any 24 hour period

You should be aware that your transaction limits can be affected by transactions authorised but not yet debited.


The card is initially issued on the basis of your proposed transaction limits, however, the Bank may, at its discretion, temporarily increase or decrease these limits to suit your personal requirements.
You can request the following temporary limit increases by calling your Relationship Manager, providing there is a sufficient balance on the card.

 

ATM

POS

 GBP

£1,000

£3,000

 USD

$1,500

$6,000

 EUR

€1,500

€6,000

 AUD

   AU$1,500    

AU$6,000


Visa provides the Verified by Visa service to add an additional layer of security to your transactions.
Verified by Visa protects your card against unauthorised use. Look out for the Verified by Visa logo on your favourite websites. You will be required to set a password during activation by entering your date of birth, mother’s maiden name and the expiry date of the card. Once you have signed up, your card will be protected whenever you make an online payment with your Visa card, by confirming your identity with your password.


  • Card activation
  • Card blocking
  • Transaction queries
  • PIN reminders
  • Limit changes*
  • Lost and stolen
  • Fraud management

The Visa debit card helpline is available 24/7 365 days a year for your convenience.

*The following temporary limit increases are allowed providing there is a sufficient balance on the card and approval has been sought from your Relationship Manager.

 

ATM

POS

 GBP

£1,000

£3,000

 USD

$1,500

$6,000

 EUR

€1,500

€6,000

 AUD

   AU$1,500    

AU$6,000


Annual fee: £15.00 | US$25.00 | €20.00 | AU$25.00 (as applicable).
Cash withdrawals: 1.75% (minimum £2.00 | US$3.00 | €3.00 | AU$3.50 (as applicable).
Foreign exchange commission: 2.75%.
Card replacement: £20.00 | US$30.00 | €30.00 | AU$35.00 (as applicable).
Copy sales or cash vouchers: We reserve the right to charge for copy vouchers. The amount will be dependent on the fee charged to us by Visa.


If your card is lost or stolen, you, or any other person acting on your behalf, must notify us immediately by contacting our 24/7 lost or stolen helpline on +44 (0)1624 643644.
We recommend that you also notify the relevant law enforcement agencies if you suspect that your card has been stolen, or a crime has been committed in relation to your card.


Follow the 'If you have forgotten your password or it has been blocked, then please click here' link and follow the on screen instructions. We do recommend that you use a different password to the previous security information.


In the event of your card being damaged, or if you are in need of a replacement card, you should contact our Visa debit card helpline 24/7 on +44 (0)1624 643623 so that every effort can be made to replace your card as quickly as possible. Please note that a charge may apply for issuing a replacement card.


As per our terms and conditions, if the balance of your account is below £100 | US$150 | €150 | AU$150 you are unable to access the funds by means of your Visa debit card.
However, if your account balance is greater than £100 | US$150 | €150 | AU$150 and you are still unable to access your money, please contact our Visa debit card helpline 24/7 on +44 (0)1624 643623.


For security reasons you will not be able to use your card for 24 hours after entering your PIN incorrectly three times.
After 24 hours, you will be able to withdraw cash as normal provided the correct PIN has now been entered.
If you have forgotten your PIN number, please call the Visa debit card helpline 24/7 on +44 (0)1624 643623 where you can order a PIN reminder.


To automatically reset your PIN, you need to go to a chip reading ATM and withdraw cash using the correct PIN.
If you have forgotten your PIN, please call the Visa debit card helpline 24/7 on +44 (0)1624 643623 where you can order a new PIN.


All cards sent to countries outside the United Kingdom are dispatched by courier. The telephone number is required by the courier service to ensure prompt delivery of your card.


You can change your PIN in the following countries: Poland, Ireland, UK, Switzerland, Isle of Man & Channel Islands.


On the reverse of the card there is a symbol which shows the currency of your card.


Please call the Visa debit card helpline 24/7 on +44 (0)1624 643623 where you can order a PIN reminder.


If you are not a corporate client, please visit the IPB website: https://international.standardbank.com/pbbinternational/personal


This means that there is a difference in the information that you are entering to register for this service and what we have on our systems. If you are happy that what you are entering is correct, please contact our Visa debit card helpline 24/ 7 on +44 (0)1624 643623 and we can review what we hold on file for you and why there is a difference.


Please visit our website https://international.standardbank.com/pbbinternational/corporate

1. Click the 'Login/ Register' blue button at the top right hand side of the website.

2. An option for 'Register for Internet Banking' will appear. Click on the button.

3. On the left hand side of the new page is an option for 'New registration'.

4. Complete the profile details - these are your own personal details.

5. Select Group user.

6. Enter your Group Number and Name (Your group number will be supplied to you by your Relationship Manager).

7. Select the appropriate transaction rights in accordance with your banking mandate and click 'Continue'.

If you have selected Inter Account Transfers and / or Payments, then this next screen is to order the dual factor security token and needs to be populated with the delivery address and a contact number. Ideally this should be your normal mailing address to ensure we can get this to you as soon as possible.

In order to process payments online, you need to use a security token which provides a secure ‘one-time’ password each time you authorise a payment. This is to enhance the security for your Internet Banking service.

8. Click ‘Continue’.

9. The next screen will show you the Terms and Conditions associated for International Online, which you will need to read and then 'tick' and finally accept by clicking ‘Confirm’.

10. Print your receipt and arrange for it to be signed in accordance with your mandate and forward to the address at the bottom of the receipt or to your Relationship Manager.

11. Click ‘Exit’ to finish.




The password criteria for registering or changing your password on Internet Banking are as follows:

  • A minimum of six characters
  • A maximum of 16 characters
  • At least two characters must be letters
  • At least two characters must be numbers
  • At least one character must be a capital letter

Please note: you cannot use a string of three consecutive or the same numbers together, for example; 123, 321, 111, 876 or 345.


Your internet client number is an 8 digit number which starts with a 5.
This will be emailed to you within 24 hours after your Internet Banking registration has been completed, including the security call back.


The security token is used to authenticate all new payment instructions that you request online.


The security token will generate a random number that is linked to your Internet Banking service. You will need to input this number into your payment instruction on your Online Banking.
Please make sure that you are holding your security token with the grey button on the left hand side of the token.


If you are experiencing issues with your token, please call +44 (0)1624 643643.The team are available           between 8am – 5pm.


Yes, you can print statements for your own convenience; however these are not considered official bank statements and may not be accepted for identification purposes /Visa applications etc.


The account statement narrative refers to the reference which will be detailed on your account statement when your payment debits your account.


Please click on the following link and select the forgotten password link on the left hand side of the page and follow the steps: https://bankonline.sboff.com/OFS2/InternetBanking


Once a payment has been made, personal clients would incur a charge of £25.00 (or currency equivalent) to make an amendment. For TCSP/ Corporate clients, where there is an inputter and authoriser structure in place, whether a payment can be amended will depend on the following circumstances:

  • If the payment has not been released, the authoriser can amend the details of the payment
  • If the payment has been released but a call-back is required, at this point the payment can be rejected
  • If the payment has been released and the amount is below the call-back threshold, then the payment will be immediately processed. At this point, you would need to contact your relationship team

When completing a payment through our Internet Banking service, the exchange rate will be displayed once you have input the payment details. If the payment is over £50K (or Sterling equivalent) then you will not be able to do this through Internet Banking and you will need to send in a manual instruction. Once this is displayed you have the option to accept and proceed with the payment, or decline the payment.
Payments requested via fax or email will be processed at the standard rate of the day, unless they exceed £100,000 or currency equivalent, where we will phone to agree a rate with you.


A standing order is an instruction you give to your bank to pay a fixed amount to someone else on a regular basis, you can set this up by sending a signed instruction to your Relationship Manager.
For details of our charges, please click here to view our tariffs.


A direct debit gives someone else, usually a company, permission to take funds from your account in agreed amounts and at agreed intervals. You can set up, amend, or cancel this directly with the company concerned.
It is essential to maintain a Sterling account which offers unrestricted withdrawals to take advantage of this facility, as direct debits are processed within the UK clearing system. The Bank reserves the right to reject and return a direct debit which does not comply with these rules.


For payments initiated through our International Online Internet Banking service:
Euro 2.30pm
GBP 3.30pm
USD 3.30pm

For payments initiated through our Payment Upload service:
Euro 3.30pm
GBP: 3.30pm
USD: 3.30pm

For payments instructed to the Bank by other methods, e.g. facsimile:
Euro 2.00 pm
GBP 3.00 pm
USD 3.00 pm

Payments instructions received outside the cut-off times - on a best endeavours basis.

Payments in other currencies - Spot value (payment processed on day of receipt for value within 2 working days)

Payments in excess of EUR 5,000,000, GBP 5,000,000 or USD 5,000,000 should be instructed or verbally pre-notified to the Bank before 12.30 pm. Failure to pre-notify may mean that payments will not be made until the next business day.


For details of our charges, please click here to view our Tariffs


A SWIFT confirmation can be requested by contacting your relationship team.
Please be advised that there is a charge of £20.00 (or currency equivalent) applicable to the production of a SWIFT confirmation.


The transfer limits for single currency transfers are unlimited. However, foreign exchange transfers do have a maximum value of £50,000 (or currency equivalent).


Without contacting the Bank, who are able to check your account, it is difficult to advise the exact reason. However, you can consider the following:

  • The payment value may have been in excess of the Bank's transaction limits. If the reference ends '.1' you    will have created a stored payment which is yet to be submitted using your security token
  • You may have only set up a stored payment and you now need to make the payment. Please log on to  Internet Banking to complete your payment request

It is the responsibility of the remitter, when remitting funds, so please contact them in the first instance.


When sending funds internationally, we do advise clients to allow up to five working days for the funds to reach the beneficiary account. However, it is not unlikely for this to take slightly longer if a delay has been caused by the handling bank(s). We can trace the payment, but please be advised that there is a £25.00 (or currency equivalent) charge to SWIFT traces, applied prior to 15 working days from the date of the debit.


Standard Bank Jersey Limited
SWIFT/ BIC code: SBICJESH
Sort code: 40-52-33

Standard Bank Isle of Man Limited
SWIFT/ BIC code: SBICIMDX
Sort code: 40-48-52


Your IBAN number can be found on:

  • On Internet Banking
  • On your Statement

A correspondent bank is a third-party bank used by the beneficiary bank to facilitate international transfer and settlement of funds. These are an essential component of the global payment system, as banks do not necessarily have direct relationships with one another and there is a legal requirement for all currency payments to be cleared through the country of the currency. Thus, all banks use correspondent banks as a means to find relationships, acting as brokers for their payment transactions.


  • From the home screen, tap on the Transaction tab located in the top right of the screen
  • Tap on ‘Pay’ People & Companies
  • Tap on the ‘+’ icon located in the top right of the screen to make a once-off payment
  • Confirm the beneficiary name and select the country of the beneficiary bank using the options available
  • Confirm the currency of the payment
  • Under Account Details tap ‘Account type’. Account type refers to an option of inputting beneficiary details via an account number or IBAN. Please select based upon what you have available.
  • Continue to enter the beneficiary account details that are requested including a reference
  • My reference – this will be reflected on your bank statement and transaction history
  • Their reference – this will allow the beneficiary to identify what the payment you are sending is for
  • When you have entered all the details, tap ‘next’ located in the top right of the screen
  • Tap on the ‘From’ account to change the account from which you will make the payment
  • Enter the value for the transaction
  • Choose the payment of fees
  • You can also edit the value date
  • You also have the option to save the payment as a stored payment, you can do so by selecting ‘Save as a stored payment’. If you select this option a one-off payment will be sent. The payment will then store in the ‘Stored payments’ tile on the home screen.
  • Tap ‘Review’ once all information has been entered
  • On the review details screen, confirm you are happy with all the details
  • Tap on ‘Confirm’ to submit the transaction for processing
  • Enter the security code that you will generate using your token, to confirm the transaction
  • You will receive a confirmation message in green confirming ‘Payment submitted’
  • Tap ‘Done’ to return to the home screen, or ‘Make another’ to make another payment

  • From the home screen tap on the ‘+ Stored Payments’ option
  • Confirm the beneficiary name and select the country of the beneficiary bank using the options available
  • Confirm the currency of the payment
  • Under Account Details tap ‘Account type’. Account type refers to an option of inputting beneficiary details via an account number or IBAN. Please select based upon what you have available.
  • Continue to enter the beneficiary account details that are requested including a reference
  • My reference – this will be reflected on your bank statement and transaction history
  • Their reference – this will allow the beneficiary to identify what the payment you are sending is for
  • When you have entered all the details, tap ‘Next’ located in the top right of the screen
  • Tap on the ‘From’ account to change the account from which you will make the payment.
  • Enter the value for the transaction
  • Choose the payment of fees
  • Tap ‘Review’ once all information has been entered
  • Review the details which you have entered and tap ‘Save’ located in the top right of the screen
  • Enter the security code that you will generate using your token, to save the stored payment
  • Once the stored payment has been created, there will be an option to ‘Pay’ the stored payment

  • From the home screen, tap on the transaction icon located in the top right of the screen
  • Tap on ‘Transfer’ From one account to another
  • Tap on the ‘From’ account to change the account from which you will make the payment
  • Tap on the ‘To’ account to change the account you will be crediting
  • Enter the value for the transaction
  • If you are completing a payment which involves a foreign exchange, you can confirm either a crediting or debiting amount. You can also edit the value date
  • You will then need to enter a reference
  • My reference – this will be reflected on your bank statement and transaction history
  • Their reference – this will allow the beneficiary to identify what the payment you are sending is for
  • When you have entered all the details, tap ‘Review’ located in the top right of the screen
  • Tap on ‘Confirm’ to submit the transaction for processing
  • You will receive a confirmation message in green confirming ‘Transfer Successful’
  • Tap ‘Done’ to return to the home screen, or ‘Make another transfer’ to make another inter account transfer

If you’d like to make regular payments to a particular beneficiary, you can create a Stored Payment. This ‘saves’ all the details for this beneficiary, so that you don’t have to enter the beneficiary's account details every time. You can simply go to your Stored Payments option on the home screen, select the beneficiary you’d like to pay, edit the value of the transaction, and submit the payment.


  • From the home screen tap on the ‘Stored payments’ option
  • Tap on the ‘>’ icon next to the stored payment you want to amend
  • Tap on the pencil icon located in the top right of the screen
  • Tap in the field(s) which contain the information you need to change and update accordingly
  • Once you have updated the field tap ‘Next’ in the top right of the screen
  • Confirm the amount you wish to send (you will have the option to send the payment once you have saved the updated details)
  • Tap ‘Review’ located in the top right of the screen
  • Review the updated details and tap ‘Save’ located in the top right of the screen
  • Review the updated details and tap ‘Save’ located in the top right of the screen
  • Enter the security code that you will generate using your token, to confirm the transaction
  • You will receive a confirmation message in green confirming ‘Stored Payment Updated’
  • Once the stored payment has been updated, there will be an option to ‘Pay’ the stored payment

 


  • From the home screen tap on the ‘Stored payments’ option
  • Tap on the ‘>’ icon next to the stored payment you want to amend
  • Tap on the ‘…’ icon located in the top right hand of the screen
  • Tap ‘Delete’
  • Tap ‘Delete’ again to permanently delete the stored payment
  • You will receive a ‘Stored Payment Deleted’ message in a green banner
  • Stored payment will now be deleted from your stored payments list

  • From the home screen tap on the ‘Stored payments’ option
  • Tap the ‘>’ next to the stored payment you want to send a payment too
  • Tap ‘Pay’
  • Enter the value for the transaction
  • Choose the payment of fees
  • You can also edit the value date and references
  • Tap ‘Review’ once all information has been entered
  • Review the details which you have entered and tap ‘confirm’ located in the top right of the screen to send the payment
  • You will receive a confirmation message in green confirming ‘Stored payment submitted’
  • Tap ‘Done’ to return to the home screen, or ‘Make another payment’ to make another payment

There are 3 type of fees you can choose from when making your payment:

  1. Split – The sender will pay Standard Bank Isle of Man charges. The receiver will receive the full amount, less any fees charges by the receiving (and any correspondent) bank.
  2. Remitter – All fees will be charged to you as the sender
  3. Beneficiary – All fees relating to the transfer will be charged to the receiver

You will need your security token when completing the following:

  • Sending a Once-Off Payment
  • Creating a new stored payment
  • Amending an already stored payment 

In the first instance, follow the guidance provided in the error message. If the matter continues follow the below steps:

  • From the home screen, tap on the menu icon located in the top left of the screen
  • Tap ‘Information Centre’
  • Tap ‘Contact us’
  • You will then be presented with a number of contacts. Please call or email the most appropriate 

You can link devices whenever you need to, giving you access to your banking, wherever you may be. 

From your second device, once you have downloaded the app, you will be asked to login with your Standard Bank ID. In that process you will simply link the new device.

Do not do this by creating another Standard Bank ID – use your existing one. 


You can download our mobile banking app from the Apple App Store (for iOS devices) and Goole Play (for Android devices).


Step 1: Enter your email address (ideally, your private email address, and not your work email address).

Step 2: Choose a password, and accept the terms and conditions. Click on the handy 'eye' icon to see the password you've entered.

Step 3: We will now send a one-time password (OTP) to the email address that you gave us in Step 1. Enter the OTP. (Remember to look in your 'Junk' folder if you can't find it.)

Step 4: Now link your smartphone (or other devices) to your Standard Bank ID. Remember, you can link (and delink) more devices whenever you need to, meaning you always have access to your banking - anytime, anywhere.

Step 5: Enter your internet banking ICN (Internet Client Number), your memorable date, and your password. The information will be linked to your new Standard Bank ID, and will allow you to see all your accounts like you would on your internet banking profile


Once you have downloaded our mobile banking app, you have to register for internet banking, and create a unique Standard Bank ID. Your Standard Bank ID will give you access to your accounts, as well as to a range of secure banking services.


There may be a few reasons why you can't link your accounts:

  • You don't have an Internet Client Number (ICN). You have to register for internet banking to get an ICN.
  • Your Internet profile has been locked. Please call the Personal Banking team to unlock it.
  • You have entered the wrong ICN, password, or memorable date - please try again and make sure that you enter the correct details. Click on the useful eye icon next to the password field to check what you have typed. Also make sure the memorable date is correct.
  • There was a technical error during the linking process. Please try to link your ICN again. if the problem persists, please call the Personal Banking team to report it.

 


Unfortunately there is currently no version of the app available for Blackberry or Windows users.


It is absolutely secure – the app has the latest security technology to protect your finances:

  • We validate the email address you use to create your digital ID through a verification code process.
  • When you add products using credentials from other channels, you have to follow certain authentication processes.
  • You have to confirm your transactions with a one-time password (OTP).
  • All data sent to and from your device is encrypted using SSL (https) technology.
  • Your data is not stored on your device once you end your session on the app.
  • The specific device is limited to one user at a time.
  • Electronic account payment and cash limits on your accounts prevent large money transfers.

We will send a one-time password (OTP) to your registered email address. Enter that OTP into the app. Remember to look in your ‘Junk’ or ‘Spam’ folders if you can’t find it. If you still can’t find the email, click on ‘Resend’ so that we can send you another OTP.

If you still did not get it, make sure that you’ve entered the correct email address for your Standard Bank ID.


Go to the Information Centre in the app. There you will see the tabs ‘Ask a question’ or ‘Report a problem’.

Write us a message where it says ‘Describe the issue here’ and click on Send. Your message will now go the to the relevant helpdesk.


When you do transactions with your debit card, your transactions are only fully processed later. Your transaction history will be updated overnight and will show on your account history the next day.

For payments and transfers that require currency exchange, the transaction will show on the date when the transaction is finalised. This will be determined by the payment instruction.


No, not at this stage. You will be able to view and transact on your business account soon. We will keep you updated.


No. To keep the app as secure as possible, only one person can register for the app on a device. That person can, however, link the app on several different devices.


Please log out and try to log in again. If the issue persists please report it to the Personal Banking team.


You can link and delink devices whenever you need to, giving you access to your banking – anytime, anywhere.

Once you have downloaded the app on a new device, simply log in with your Standard Bank ID to link the device. Do not create another Standard Bank ID – use the one you already have.


Go to Settings and select Dashboards. Then select the dashboard you want to change or delete. You cannot delete the ‘My Personal Dashboard’ – you can only rename it. To rename it, click on the pencil icon. You can also change your profile picture if you click on Edit below your profile picture.

To delete a dashboard, scroll down to the bottom of the screen and click on ‘Delete dashboard’.


Select the left hand navigation drawer > Select Settings > Scroll down the page to find the linked device > Select the Unlink option next to the device you want to remove from your ID.

Very important – if you accidentally unlink the device that you are current viewing the app on, the application will close and the device will be de-linked. When you select the app again, you will have to sign in again with your Standard Bank ID and relink your device.


Please send an email to your Relationship Manager.  In your message you will need to request to open an additional account, confirming the account type, currency and purpose for the account.


A corporate debit card can be requested from your Relationship Manager.

There is a form to complete with similar information to that found on a standard debit card form. Additional details are required, requesting information on both the individual and the Company to which the individual is connected.


A BIC code (also known as a SWIFT code) is the unique identification code for a particular bank.

These codes are used when transferring money between banks, particularly for international wire transfers.

This code will either be 8 or 11 alpha-numeric digits in length depending on the Bank.

Standard Bank Jersey’s BIC code is: SBICJESH

Standard Bank Isle of Man’s BIC code is: SBICIMDX


IBAN stands for International Bank Account Number and is an internationally recognised account number format.

IBAN's are used in a number of countries worldwide, but most prominently within Europe.

Please note, any payment made within the EU zone in Euro’s must be made using an IBAN.


Your IBAN can be found by clicking directly on your account number when you are logged in to Internet Banking.


Also known as a SWIFT copy; this is an official receipt that we can produce to show that a payment has been made and the full beneficiary details. The charge for providing this confirmation is £20.00 (or currency equivalent).


You should already be receiving interest/ tax certificates at the end of the tax year.

If you are not receiving these certificates, please send an email to your Relationship Manager and request to automatically be provided with these certificates going forward.


For Strata Accounts, Corporate Accounts and Notice Accounts: Quarterly on the last business day in March, June, September and December.

For Fixed Term Deposits: On maturity.


Please visit the IPB website, where you will be able to offer clients structured products: https://international.standardbank.com/pbbinternational/personal


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Contact us

Offshore Services South Africa
+27 (0) 860 333 383

International
+44 (0) 1624 643643