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Manage payments, transfers & beneficiaries

Use the Mobile Banking App to easily pay yourself and others

Once-off payments

  • Sign in to the Mobile Banking App
  • Tap on ‘Make payment’ or the ‘Pay’ option at the bottom of the screen 
  • Tap on the ‘+’ icon in the top right of the screen to make a once-off payment
  • Enter the beneficiary name
  • Select the country of the beneficiary bank using the options available
  • Confirm the currency of the payment
  • Select ‘Account type’ to enter either the beneficiary account number or IBAN
  • Select ‘Bank Code type’ to enter either a valid Swift or Sort code 
  • Then choose recognisable references you and the beneficiary can use to identify your payment
  • Tap ‘next’ in the top right of the screen
  • Choose the account you wish to pay ‘From’
  • Enter the value for the transaction
  • Choose the payment of fees
  • You can also edit the value date
  • You have the choice to save the payment details by selecting ‘Save as a stored payment’
  • Tap ‘Review’ at the top right of the screen once all information has been entered
  • Review the details of your transaction and tap ‘Confirm’ at the top right of the screen 
  • Enter the security code that you will generate using your token, to confirm the transaction
  • You will receive a confirmation message when your payment has been processed
  • Tap ‘Done’ at the top right of the screen to return to the home page 

 

Save beneficiary details

  • Sign in to the Mobile Banking App
  • Tap on the ‘Store Payments’ option on the home screen
  • Enter the beneficiary name
  • Select the country of the beneficiary bank using the options available
  • Confirm the currency of the payment
  • Select ‘Account type’ to enter either the beneficiary account number or IBAN
  • Select ‘Bank Code type’ to enter either a valid Swift or Sort code 
  • Then choose recognisable references you and the beneficiary can use to identify your payment
  • Tap ‘next’ in the top right of the screen
  • Choose the account you wish to pay ‘From’
  • Enter the value for the transaction
  • Choose the payment of fees
  • Tap ‘Review’ once all information has been entered
  • Review the details of your transaction and tap ‘Save’ at the top right of the screen 
  • Enter the security code generated by your token to store the payment details 
  • You can now choose to ‘Pay’ the saved beneficiary.

Amend a saved beneficiary

  • Sign in to the Mobile Banking App
  • Tap on the ‘Stored Payment’ icon on the home screen 
  • Tap the selected beneficiary you would like to amend 
  • Tap on the ‘Edit’ icon at the top right of the screen
  • Select and update the required fields
  • Tap ‘Next’ at the top right of the screen 
  • Confirm the amount you wish to send
  • Select ‘Review’ at the top right of the screen 
  • Review the details of your transaction and tap ‘Save’ at the top right of the screen 
  • Enter the security code generated by your token to updated payment details 
  • You will receive a confirmation message when your changes have been saved

 

Inter-account transfers

  • Sign in to the Mobile Banking App
  • Tap on the ‘Transfer’ icon at the bottom of the screen
  • Select the account to send ‘From’
  • Select the ‘To’ account you will be crediting 
  • Select the currency for your transfer
  • Enter the value of the transfer
  • Enter the references for your transfer 
  • Tap ‘Review’ at the top right of the screen 
  • To change any of the details or cancel the request tap the back icon at the top left of the screen 
  • Select ’Confirm’ at the top right of the screen to submit the transaction for processing 
  • You will receive a confirmation message confirming success
  • Tap ‘Done’ at the top right of the screen to finish