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    As directors of trust companies forming part of Africa’s largest bank by assets, with a presence in 19 African countries, it is fair for us to say that we have significant experience implementing estate and succession plans for families with African connections. Whilst we absolutely acknowledge that each family is unique, as are their estate and succession planning needs, we do still see threads of commonality when we are approached by families wishing to establish fiduciary structures.
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Keep your international debit card secure

It is quick and easy to view or change your Visa debit card PIN online.

View your PIN online

You can retrieve your card PIN by logging on to Online Banking or on the Mobile App.

  • Sign in to Online Banking
  • From the home screen, click on menu button at the top left side of the screen
  • Select ‘Manage Cards’
  • Choose ‘View PIN’
  • You will be asked to verify information on your card
  • A one-time password will be sent to the email address linked to your internet client number
  • Enter this password
  • If correct, your PIN will be displayed for 10 seconds

If you do not receive the one-time password, please try:

  • Check that the email address you entered is the same as used for Online Banking
  • Please check your junk/spam mail folders

If you prefer, you can request a paper PIN by making contact with the Personal Banking team or your Relationship  Manager.

You can also call the Visa debit card helpline to request a PIN reminder.

Change your card PIN

The simplest way to change your card PIN is to do this at ATMs in Poland, Ireland, UK, Switzerland, Isle of Man and the Channel Islands.


You cannot change your PIN using Online Banking or the Mobile App.


Card locked due to incorrect PIN

Should your card be locked if you have entered the wrong PIN three times, you will need to contact the Visa debit card helpline to request a PIN reminder.

Visa Debit Card services (24/7 helpdesk)