Resolve your international banking queries
With dedicated customer service channels, you can count on us to respond and resolve your queries promptly.
Secure messaging
This is available on Online Banking to:
- Open an additional account
- Close a nil balance account
- Order a statement, reference or certificate of interest
- Make a change of address
- Change contact details
- Make an internal transfer between your own accounts
- Order a Visa debit card
- Order a PIN reminder
- Order a security token
- Change telephone security questions
- Set up a Fixed Term Deposit
- Provide maturity instructions
- Set up, cancel or amend a standing order
- Give notice on an account
You can find the Secure Messaging feature in Online Banking:
- Sign in to International Online Banking using your login credentials
- From the home screen, tap on menu button at the top left side of the screen
- Tap on the ‘Help & Services’ option
- Select the ‘Get help with something else’
- In the free format message box, give us the details of the payment or changes you want made
- A Relationship Manager will be in touch to help you
Email queries
You can email us from an email address held on our records if you’re looking for information on the following:
- Request to close an account with nil balance
- To place notice on an account
- To set up a new fixed term deposit
- To open a new sub account
- To cancel a debit card
- General service or product queries