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Digital requests and queries

We offer the following digital channels through which you can request a call-back or attend to account queries or changes

Secure messaging

This is available on Online Banking to:

  • Open an additional account
  • Close a nil balance account
  • Order a statement, reference or certificate of interest
  • Make a change of address
  • Change contact details
  • Make an internal transfer between your own accounts
  • Order a Visa debit card
  • Order a PIN reminder
  • Order a security token
  • Change telephone security questions
  • Set up a Fixed Term Deposit
  • Provide maturity instructions
  • Set up, cancel or amend a standing order
  • Give notice on an account


You can find the Secure Messaging feature in Online Banking:

  • Sign in to International Online Banking using your login credentials
  • From the home screen, tap on menu button at the top left side of the screen
  • Tap on the ‘Help & Services’ option
  • Select the ‘Get help with something else’
  • In the free format message box, give us the details of the payment or changes you want made
  • A Relationship Manager will be in touch to help you

 

 

Email queries

You can email us if you’re looking for information on the following:

  • Account balance
  • Request to close an account with nil balance
  • To place notice on an account
  • To set up a new fixed term deposit
  • To open a new sub account
  • To cancel a debit card
  • To unsuppress your bank statement so they will be sent out by post
  • General service or product queries