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    Prepare now for a period of lower interest rates
    The extreme volatility in the global economy and financial markets over the past few years are a stark reminder that uncertainty lurks around every corner. Global stock markets have see-sawed from extreme highs to record lows over the past few years, leaving ordinary investors unsure of what to expect.
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    African generational tensions regarding the transfer of wealth
    As directors of trust companies forming part of Africa’s largest bank by assets, with a presence in 19 African countries, it is fair for us to say that we have significant experience implementing estate and succession plans for families with African connections. Whilst we absolutely acknowledge that each family is unique, as are their estate and succession planning needs, we do still see threads of commonality when we are approached by families wishing to establish fiduciary structures.
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Helpline services

It is advisable to take immediate action should your card be damaged, lost or stolen.

Damaged, lost or stolen cards

Should your card be damaged, lost or stolen, please contact our Visa debit card helpline to order a replacement card*.

You can also use Secure Messaging in International Online Banking to order a new card:

  • Sign in to International Online Banking using your login credentials
  • From the home screen, click on the menu button at the top left side of the screen
  • Enter your request for a new card in the free-form text box
  • Include the delivery address and a contact number if this differs from your banking profile details

* A charge to replace your Visa card may apply. 

All cards sent to countries outside the United Kingdom are dispatched by courier. Please note that the courier service will need your telephone number to ensure prompt delivery of your card.

We suggest that you also notify the relevant law enforcement agencies if you suspect your card has been stolen, or a crime has been committed using your card.

Damaged / lost / stolen card helpline (24/7 helpdesk)