Mobile Banking app

With the Standard Bank Mobile App you can stay in complete control of your finances and enjoy a flexible banking experience. Our intuitive app is quick, secure and convenient, giving you the freedom to access and manage your accounts from your mobile phone or tablet.

App benefits and offerings

Banking on the go with the Standard Bank app allows you to:

  • Link your offshore accounts
  • View balance and account activity
  • Make inter account transfers
  • Make 3rd party payments to individuals and companies
  • Activate Visa debit card and retrieve your pin  

Get started now

If you haven’t already installed the Standard Bank app:

  • Search for the Standard/Stanbic Bank app on Google Play or the App Store and install it.
  • Enter a valid personal email address and password to register your new Standard Bank ID.
  • Enter the one-time password that will be sent to your email address.
  • Link your smartphone to your new Standard Bank ID – you can link more than one device.

 

Once you’ve installed the app, the next step is to link your Standard Bank offshore accounts. You’ll need the following details for the quick and easy linking process:

  1. Internet customer number (sent to you when you registered for internet banking)
  2. Password
  3. Memorable date.

 

That's it! No phone call or paperwork – you can access your accounts instantly. We are always working toward enhancing your Mobile App experience and we will communicate any further App feature updates in the future.

Get the App

               

 

App Frequently Asked Questions

1. How do I change my Standard Bank Digital ID, password or preferred name?

After logging onto the app, select Settings on the taskbar of the Home screen. Select Identity and Security, which is where you can change your Standard Bank/ Stanbic ID, password and preferred name.

 

2. How do I activate my debit card using my mobile app?

  • Log in to the SBG Mobile Banking app using your login credentials.
  • From the home screen, tap on  located on the top left side of the screen.
  • Tap on the ‘Manage cards’ option.
  • If a card has been ordered and shipped to the address provided, you will be able to display the card.
  • You will only be able to view your card if a card has been ordered.
  • To activate your card, tap ‘ACTIVATE CARD’.
  • If your card has been activated successfully, a message will appear confirming ‘Your card has been successfully activated’.

 

3. How do I view my PIN using my mobile app?

  • Log in to the SBG Mobile Banking app using your login credentials.
  • From the home screen, tap on  located in the top left side of the screen.
  • Tap on the ‘Manage cards’ option.
  • Tap ‘View PIN’.
  • You will now have to confirm some information so we can release your PIN. Enter your internet client number, CVV number and expiry date.
  • A one-time password will be sent to the email address registered to your internet client number.
  • Once you have retrieved the one-time password, please enter it.
  • If you have entered the one-time password correctly, your PIN will be displayed for 10 seconds.

 

4. I have forgotten my PIN. Can I get a PIN reminder using the app?

Yes, you can request a PIN reminder using the mobile app. Please refer to the FAQ ‘How do I view my PIN using my Mobile app?

5. Can I still request a paper PIN?

For the sake of efficiency we suggest you use the Mobile app. However, you can still request a paper PIN through the Personal Banking team or your Relationship/Wealth Manager.

6. Do I have to be registered for Internet Banking to activate my card and view my PIN?

Yes, you must be registered for Internet Banking before you can download the Mobile app

7. Can I view my PIN on International Online?

No, this feature is only available through the Mobile app.

8. I didn’t receive a one-time password when I requested to view my PIN. What do I do?

Please remember to check the email address you used when you registered for Internet Banking. If you are using the correct email address, then please check your junk/spam mail folders. If you are still unsuccessful at retrieving the one-time password, then please follow the support guidance issued on the app.

9. Can I change my PIN using the Mobile app?

No, the app does not support this functionality. However, you can still change your PIN at a designated ATM as explained in the Visa debit card user guide. In case you need a PIN reminder, the app will be updated to reflect the new PIN once it has been changed.

10. I can’t view my debit cards when I select the Manage Cards option on the mobile banking app.

If you have recently registered for internet banking, it can take up to 24 hours before you can view cards and PIN. If you still cannot view your cards after this time, please get in touch with us so we can support identifying the issue’

11. Can I add my Offshore accounts into this App? 

  • Yes. As long as you are registered for Internet Banking in each of the countries, you can create a separate dashboard (tap on the dashboard icon in the top left corner of the home screen and select Create new dashboard). 
  • You will then be able to link your other Standard Bank/ Stanbic accounts to the dashboard by inputting your Internet Banking logon credentials and OTP. 
  • Your Standard Bank Digital ID will then allow you to switch between your various country accounts with great ease. 

12. What is different in your App compared to other banking Apps in the market? 

  • It offers one single App experience that allows you to view multiple profiles of yourself with the Standard Bank Group. In other words you can view and bank on your personal, business and other country accounts from within this single App. 
  • It offers biometric fingerprint logon for iOS devices that support biometrics. 
  • You can personalize your app by rearranging the tiles/ account views, add pictures and change the names of your accounts for a more personalized app experience. 

Here are some of the features that the App offers: 

  • Digital ID creation/ app registration 
  • Digital ID password reset 
  • Account dashboard views and customization and transactional history up to 180 days in the past 
  • Multi dashboard linking (multiple country and segment dashboards) 
  • Beneficiary payment & recipient management 
  • Own funds account transfers 
  • Product explore and information centre (share the app feature, rate the app, locate branch/ ATM using GPS location of phone, contact numbers for each country dashboard) 
  • Debit Card transaction history and balance updates 
  • Product information 
  • Access to important contact numbers 

13. What do I need to do to register for the App? 

  • You need to be a Standard Bank/ Stanbic customer 
  • You need to be registered for Internet Banking 
  • You need to have your limits set up in order to bank via the App 
  • A smartphone that supports Android 4.3 upwards or iOS version 8 upwards 
  • You need data 
  • You need an internet connection (3G or Wi-Fi) 

14. Where can I find the App? 

Google Play store or the Apple App store via your smartphone device. The app will be made available under the Finance category. Searching for Standard Bank or Stanbic will instantly display the App for you to download. Let us know your experiences of the app by rating it in the App store. 

15. Can I bank on the App if I don’t have data? 

No unfortunately you will need data as well as an Internet connection. The app is best used on 3G or a Wi-Fi connection. 

16. What happens if I change my Internet Banking credentials after I have linked my Internet Banking profile into the App? 

The app will detect that there has been a change in the credentials and request you to re-enter the Internet Banking logon credentials. You will also need to input an OTP for security purposes.

17. Why do I need a Standard Bank ID? 

This App provides you a single view of all your accounts that you have with the Standard Bank Group. Each country Internet banking profile has different logon credentials and in order to make it easy for you to remember, a Digital ID has been created which eliminates the need for you to remember multiple logons when using the App. Think of it. When you register in the App store you are requested to create either a Google account or an Apple ID which you use for all things Google or Apple respectively. 

 

18. Who do I call for more information or assistance? 

You can contact the Customer Call Centre for a particular country. 

After logging onto the App, open the taskbar on the top left of the Home screen. Select the country dashboard you wish to display. Open the taskbar again and select Information Centre for all important contacts numbers including the Customer Contact Centre for that particular country. 

 

19. The App does not offer me the option to link my Kenya/ Angola/ Mozambique Standard Bank/ Stanbic accounts into the App. Why is this? 

Yes that is true. Not all countries within the Standard Bank Group are enabled for this App as yet but they will be added in time. The countries currently supported within this App are: 

  • Isle of Man (United Kingdom)
  • Botswana
  • Ghana 
  • Namibia 
  • South Africa 
  • Uganda 

 

20. Why does the App not support Blackberry or Windows operating systems? 

The Bank has decided on offering the best customer experience for the most popular operating systems which is Android and Apple. However you can access your Internet Banking from these devices or register for USSD. Call the call centre to find out how.

 

21. There are multiple Standard Bank apps in the app store. How do I know which one it is? 

The one titled Standard Bank Mobile Banking 

 

22. Where can I find a full set of the Terms and Conditions? 

On the App under Settings or during the Creation of your Standard Bank ID you will be able to view the full set or alternatively please call the Customer Call Centre to request a copy. 

 

23. I am already a user of a Standard Bank. Am I automatically registered for the new App as well? 

No you will need to register again as you will need to create a Standard Bank ID to use the App.  You also need to be registered for Internet banking in order to use the App for banking. 

 

24. What makes this App different from the one you already offer? 

It uses a more updated technology framework. It is safer than the WAP app as the device is paired directly with your profile so it is easy to detect when unauthorized activity is being conducted on your profile. The WAP app currently in the market is a browser based app. It is much faster as the transfer of information between the app and the bank systems is much smaller in size as no images or screens are being transmitted as the screens and images sit on the App when you download it from the App store. Try the new one and say hello to beautiful easy banking and never look back! 

 

25. Do you offer Biometrics for logon? 

Yes for iOS smartphones that offer biometric fingerprint capability (iPhone 5s and upwards). The app will prompt you to setup TouchID after completing the initial registration process. 

 

26. Can I sync this App to my Smart Watch? 

Not yet but you will be able to do this soon. Watch this space!

 

27. How much does it cost? 

The App comes at no extra cost to you. The same fees apply as if you were using Internet banking 

 

28. What is balance peek and why is it blank? 

Balance peek is an innovative new feature that is coming soon! It will allow you to take a quick peek at your main transactional account balance without having to login in. This feature can be turned off in the “Settings” menu. 

 

29. Does the App support rooted or jailbroken devices? 

No for your safety and security the App does not support rooted or jailbroken devices

 

30. How do I make a once-off payment using the SBG Mobile app? 

  • From the home screen, tap on the top right of the screen
  • Tap on ‘Pay’ People & Companies
  • Tap on the ‘+’ icon located in the top right of the screen to make a once-off payment
  • Confirm the beneficiary name and select the country of the beneficiary bank using the options available
  • Confirm the currency of the payment
  • Under Account Details tap ‘Account type’. Account type refers to an option of inputting beneficiary details via an account number or IBAN. Please select based upon what you have available.
  • Continue to enter the beneficiary account details that are requested including a reference:
    • My reference – this will be reflected on your bank statement and transaction history
    • Their reference – this will allow the beneficiary to identify what the payment you are sending is for
  • When you have entered all the details, tap ‘next’ located in the top right of the screen
  • Tap on the ‘From’ account to change the account from which you will make the payment
  • Enter the value for the transaction
  • Choose the payment of fees
  • You can also edit the value date
  • You also have the option to save the payment as a stored payment, you can do so by selecting ‘Save as a stored payment’. If you select this option a once-off payment will be sent. The payment will then store in the ‘Stored payments’ tile on the home screen.
  • Tap ‘Review’ once all information has been entered
  • On the review details screen, confirm you are happy with all the details
  • Tap on ‘Confirm’ to submit the transaction for processing
  • Enter the security code that you will generate using your token, to confirm the transaction
  • You will receive a confirmation message in green confirming ‘Payment submitted’
  • Tap ‘Done’ to return to the home screen, or ‘Make another’ to make another payment.  

 

31. How do I create a stored payment? 

  • From the home screen tap on the ‘+ Stored Payments’ option
  • Confirm the beneficiary name and select the country of the beneficiary bank using the options available
  • Confirm the currency of the payment
  • Under Account Details tap ‘Account type’. Account type refers to an option of inputting beneficiary details via an account number or IBAN. Please select based upon what you have available.
  • Continue to enter the beneficiary account details that are requested including a reference:
    • My reference – this will be reflected on your bank statement and transaction history
    • Their reference – this will allow the beneficiary to identify what the payment you are sending is for
  • When you have entered all the details, tap ‘Next’ located in the top right of the screen
  • Tap on the ‘From’ account to change the account from which you will make the payment.
  • Enter the value for the transaction
  • Choose the payment of fees
  • Tap ‘Review’ once all information has been entered
  • Review the details which you have entered and tap ‘Save’ located in the top right of the screen
  • Enter the security code that you will generate using your token, to save the stored payment
  • Once the stored payment has been created, there will be an option to ‘Pay’ the stored payment

 

32. How do I complete an inter account transfer?

  • From the home screen, tap on the top right of the screen
  • Tap on ‘Transfer’ From one account to another
  • Tap on the ‘From’ account to change the account from which you will make the payment
  • Tap on the ‘To’ account to change the account you will be crediting
  • Enter the value for the transaction
  • If you are completing a payment which involves a foreign exchange, you can confirm either a crediting or debiting amount. You can also edit the value date
  • You will then need to enter a reference:
    • My reference – this will be reflected on your bank statement and transaction history
    • Their reference – this will allow the beneficiary to identify what the payment you are sending is for
  • When you have entered all the details, tap ‘Review’ located in the top right of the screen
  • Tap on ‘Confirm’ to submit the transaction for processing
  • You will receive a confirmation message in green confirming ‘Transfer Successful’
  • Tap ‘Done’ to return to the home screen, or ‘Make another transfer’ to make another inter account transfer

 

33. What is a stored payment and how do I pay a stored payment? 

If you’d like to make regular payments to a particular beneficiary, you can create a Stored Payment. This ‘saves’ all the details for this beneficiary, so that you don’t have to enter the beneficiary's account details every time. You can simply go to your Stored Payments option on the home screen, select the beneficiary you’d like to pay, edit the value of the transaction, and submit the payment.

 

34. How do I amend an already stored payment? 

  • From the home screen tap on the ‘Stored payments’ option
  • Tap on the ‘>’ icon next to the stored payment you want to amend
  • Tap on the pencil icon located in the top right of the screen
  • Tap in the field(s) which contain the information you need to change and update accordingly
  • Once you have updated the field tap ‘Next’ in the top right of the screen
  • Confirm the amount you wish to send (you will have the option to send the payment once you have saved the updated details)
  • Tap ‘Review’ located in the top right of the screen
  • Review the updated details and tap ‘Save’ located in the top right of the screen
  • Enter the security code that you will generate using your to

 


Online Banking Login

Contact us

Personal Banking

Service Queries

+44 (0) 1624 643643

Debit Card (24/7 services)

General Enquiries

+44 (0) 1624 643623

Lost / Stolen Cards

+44 (0) 1624 643644

New Clients

International

+44 (0)1624 643700

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+27 (0) 860 333 383

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